Refund policy

Effective date: July 29, 2026  ·  Last updated: July 29, 2026

Section 01

Mattress & Cradle™ Home Trials

For mattresses, we arrange free pickup. For Cradle™, we provide a prepaid return label or another approved no-cost return arrangement. Original packaging is not required. We handle the logistics.

Section 02

How the Trial Works

Section 03

How to Start a Return

Section 04

What Happens to Returned Products

We don't resell used or opened mattresses or pillows as new. Returned products are not returned to new-product inventory.

—Returned mattresses are donated to suitable local organizations or recycled where donation isn't possible

—Opened Cradle™ pillows are evaluated for donation, material recycling, or responsible disposal based on their condition and available local options

Section 05

Eligibility — What Qualifies for Return

—Clean — free of significant stains, bodily fluids, infestation, mold, or strong odor

—Undamaged — no rips, tears, burns, or structural damage from misuse

—Complete and properly used — mattresses must have been used on a bed frame, platform, or slatted base with slats no more than 3 inches apart; Cradle™ returns must include the main pillow, removable booster, cover, and other included components

Section 06

Refund Processing

—Mattress refunds are issued to the original payment method within 7 business days after the approved pickup, donation, or recycling arrangement is completed

—Cradle™ refunds are issued to the original payment method within 7 business days after the authorized return is received or another approved return arrangement is completed

—Additional 1–5 business days may be required for the refund to appear in your account

—Full amount paid for the returned product and applicable sales tax refunded, with no return shipping, pickup, or restocking deduction

Section 07

Items That Cannot Be Returned

The following items are final sale:

—Pillows other than the Cradle™ adjustable pillow

—Bedding accessories — sheets, protectors, covers

—Clearance items marked as final sale

—Bundle components (full bundle must be returned together)

Section 08

One Mattress Return per Address

We honor one mattress trial return per shipping address under the 100-night mattress home trial. Customers who have already returned a mattress may contact support@manchotsleep.com to discuss product-fit guidance. This limitation does not prevent an otherwise eligible Cradle™ pillow return under its separate 90-night home trial.

Section 09

Damaged, Defective, or Incorrect on Arrival

Contact Manchot within fourteen (14) days of delivery with your order number and photos if a product arrives damaged, defective, incomplete, or different from what you ordered. We'll arrange a replacement or refund at no cost to you. If we provide a replacement, the applicable 100-night mattress trial or 90-night Cradle™ trial restarts from the replacement delivery date.

Section 10

Returns vs. Warranty

Section 11

Exceptions and Limitations

—Address eligibility: Free pickup and free return shipping are available within the contiguous United States only

—Original purchaser only: Trial returns apply to eligible direct purchases by the original purchaser and are not transferable

—Commercial use: Products purchased for resale, rental, hospitality, institutional, or other commercial use are not eligible for the consumer home trials unless agreed to in writing

—Misuse: Products showing deliberate damage, severe contamination, or other signs of misuse are not eligible

Section 12

Changes to This Policy

Changes apply to purchases made after the updated effective date. Your existing trial is governed by the policy in effect on your delivery date. Prior versions available on request.

Section 13

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