Terms of service

Effective date: June 5, 2026  ·  Last updated: June 5, 2026

Section 01

Who Can Use This Website

You must be at least 18 years old and capable of entering into a binding contract to place an order. By using the website, you confirm that you meet these conditions.

This site is intended for customers in the United States. We do not currently ship outside the U.S.

Section 02

Your Account

You can buy from us without creating an account. If you create one, you are responsible for keeping your password secure and for any activity that happens under it. Email us if you suspect unauthorized access.

You may close your account at any time by emailing support@manchotsleep.com.

Section 03

Orders and Acceptance

When you place an order, you are making an offer to buy. We accept that offer when we send an order confirmation email and charge your payment method. Until then, no contract exists. We may decline or cancel any order for any lawful reason, including:

—Suspected fraud or misuse

—Pricing or inventory errors

—Inability to verify identity or payment

—Restrictions in your shipping location

Section 04

Pricing, Errors, and Availability

Prices and availability may change at any time without notice. When errors occur:

—We may correct the error and ask you to confirm at the corrected price

—We may cancel the order and refund you in full

—We do not have to fulfill an order placed at an incorrect price

All prices are in U.S. dollars and do not include sales tax, which is calculated at checkout. Payment processing is provided by Shopify Payments. Manchot does not store full payment card numbers.

If we discover an error after you have received the product, we will not ask you to send it back — we'll absorb the cost and update our records.

Section 05

Shipping, Returns, and Warranty

These are governed by separate policies:

—Shipping Policy

—Return Policy (covers our 100-Night Trial)

—Warranty Policy (covers our 10-Year Limited Warranty)

Section 06

Product Information

We describe and photograph our products as accurately as we can. Colors may look slightly different on different screens. Mattress dimensions are nominal and may vary by up to ½ inch — this is normal for compressed mattresses and does not affect performance.

Marketing claims about durability, structural support, and longevity reflect our design intent and testing. They do not guarantee that every mattress will perform identically in every household. Specific warranty terms are in the Warranty Policy.

Section 07

User Submissions — Reviews, Comments, Cradle Program

Parts of our website let you submit content: product reviews, comments, Cradle Program applications, and similar. When you submit content, you are telling us:

—The content is yours, or you have the right to share it

—It does not violate anyone else's rights (copyright, trademark, privacy, or publicity rights)

—It is not unlawful, threatening, harassing, defamatory, obscene, or misleading

—You are responsible for it

You keep ownership of your content. By submitting it, you grant Primeworks Industrial Inc. a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, display, reproduce, adapt, modify, and distribute that content in connection with Manchot's business. Manchot will stop new uses of a specific submission within thirty (30) days of a written request to support@manchotsleep.com.

We may remove, edit, or refuse content at our sole discretion. We do not monitor every submission. For copyright complaints, see our DMCA Notice.

Section 08

Acceptable Use

You agree not to:

—Use the website for any unlawful purpose

—Attempt to access systems, accounts, or data you are not authorized to access

—Interfere with the website's normal operation, including via bots, scrapers, or denial-of-service attempts

—Reverse-engineer, decompile, or attempt to extract the source code

—Use automated tools to collect information from the website

—Misrepresent your identity or affiliation

—Use the website to send spam or other unsolicited communications

—Impersonate Manchot or any of our employees

Section 09

Intellectual Property

The website and everything on it that we created — text, graphics, photographs, illustrations, logos, the "Manchot" name and brand, the "Built to Stay the Same." slogan, the StasisLayer™ mark, product designs, page layouts, and source code — is owned by Primeworks Industrial Inc. or its licensors and is protected by U.S. and international intellectual property laws.

You may not copy, reproduce, distribute, modify, publicly display, or create derivative works of this content without our prior written permission, except: browsing the website normally, sharing links to our pages, or quoting brief excerpts with attribution for non-commercial purposes.

Submitting user content does not transfer ownership of our intellectual property to you, and using our website does not give you any rights in our marks.

Section 10

Third-Party Links

We sometimes link to other websites — shipping carrier tracking pages, social media, news articles, partner sites. We do not control those sites and are not responsible for their content, policies, or practices. Linking to a site is not an endorsement.

Section 11

Disclaimers

The website and our products are provided "as is" and "as available."

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful elements. Some jurisdictions do not allow the exclusion of certain implied warranties; in those jurisdictions, the exclusions apply only to the extent permitted by law.

Section 12

Limitation of Liability

The total aggregate liability of Manchot for any and all claims is limited to the greater of (a) the total amount you paid to Manchot in the twelve (12) months preceding the event, or (b) one hundred dollars ($100).

Nothing in this section limits liability for: (a) gross negligence or willful misconduct, (b) personal injury caused by our products, or (c) any other liability that cannot lawfully be limited.

Section 13

Indemnification

You agree to defend, indemnify, and hold harmless Primeworks Industrial Inc., its affiliates, and their respective directors, officers, employees, and agents from any third-party claim arising out of or related to:

—Your violation of these Terms

—Your violation of any law or third-party right

—Content you submit to our website

—Your misuse of our products or website

You are required to notify Manchot in writing at legal@manchotsleep.com within ten (10) business days of receiving notice of any claim covered by this Section 13.

Section 14

Dispute Resolution — Arbitration and Class Action Waiver

14.1 — Informal Resolution First

If you have a dispute with us, please contact us first at support@manchotsleep.com so we can try to resolve it informally. Most issues are resolved this way within a few business days.

14.2 — Binding Arbitration

If we cannot resolve the dispute informally within 60 days, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (adr.org). Arbitration will take place in DeKalb County, Georgia, or — at your option — by telephone, online, or through written submissions only.

14.3 — Class Action Waiver

You and Manchot each agree to bring disputes only in our individual capacity, not as a plaintiff or class member in any class, collective, or representative action.

14.4 — Exceptions

—Either party may bring a claim in small claims court if it qualifies

—Either party may seek injunctive or equitable relief in court to protect intellectual property rights

—Disputes that cannot be arbitrated under applicable law may be brought in court

14.5 — Opt Out

You can opt out of this arbitration agreement by emailing support@manchotsleep.com within thirty (30) days of your first purchase. Use the subject line "Arbitration Opt-Out" and include your name, email address, and order number.

14.6 — 30-Day Right to Reject Changes

If we change Section 14 in a way that affects existing customers, you have 30 days to reject the change by emailing us. If you reject, the prior version of Section 14 continues to apply to you.

Section 15

Governing Law and Venue

These Terms are governed by the laws of the State of Georgia, U.S.A., without regard to its conflict-of-laws principles. The federal Arbitration Act governs the arbitration clause in Section 14.

For any dispute not subject to arbitration, exclusive venue is the state or federal courts located in DeKalb County, Georgia. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Section 16

Changes to These Terms

Manchot may update these Terms from time to time. For material changes, Manchot will provide at least thirty (30) days advance notice by email to customers who have purchased in the prior twelve (12) months and by posting a notice on the website. Your continued use of the website after a change means you accept the updated Terms.

If you do not agree to a change, stop using the website. Your existing rights to products already purchased — including warranty and return rights — are not affected.

Section 17

Termination

Manchot may suspend or terminate your access to the website for violation of these Terms, suspected fraud, conduct that creates legal or security risk, or as required by law. Termination does not affect any order Manchot has already accepted. The following sections survive termination: 7, 9, 11, 12, 13, 14, 15, and any other terms that by their nature should survive.

Section 18

Severability

If any part of these Terms is held to be unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining parts stay in full force.

Section 19

No Waiver

If we do not enforce a provision of these Terms in one instance, that does not mean we have waived our right to enforce it later.

Section 20

Assignment

You may not assign or transfer your rights or obligations under these Terms without Manchot's prior written consent. Manchot may assign these Terms, including in connection with a merger, acquisition, or sale of assets, without your consent. Manchot will provide notice of any such assignment by posting on the website and by email to recent customers.

Section 21

Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, DMCA Notice, Shipping Policy, Return Policy, and Warranty Policy, are the entire agreement between you and Manchot regarding the website and any purchase. They supersede any prior agreements or communications.

Section 22

Contact