Privacy policy

Effective date: June 5, 2026  ·  Last updated: June 5, 2026

Section 01

Who We Are

Section 02

What We Collect

We collect two kinds of information: what you give us, and what your browser or device tells us automatically.

Section 03

Why We Collect It

Fulfilling orders	Processing payment, shipping your mattress, handling returns and warranty claims.
Customer support	Responding to your questions and resolving issues.
Order communication	Order confirmations, shipping updates, warranty notices.
Marketing (opt-in only)	Newsletter, product updates. You can unsubscribe in any email we send.
Site improvement	Understanding which pages people use, where they get stuck, what causes returns.
Fraud prevention	Detecting suspicious orders, protecting against unauthorized access.
Legal compliance	Tax records, consumer protection, court orders.

Section 04

How We Share Information

Recipient	Purpose
Shopify	Website platform, order processing, payments
Shipping carriers (FedEx, UPS)	Delivering your mattress
Email platform (Klaviyo or similar)	Order emails and newsletter
Analytics providers	Understanding site usage (Google Analytics, Shopify Analytics)
Advertising platforms (Meta, Google Ads)	Retargeting and ad measurement — not for cross-context behavioral advertising as defined under California law
Fraud detection services	Verifying transactions
Legal / regulatory authorities	When required by law, court order, or subpoena

Section 05

How Long We Keep Your Information

Data Type	Retention Period
Order and financial records	At least 7 years (U.S. tax law)
Customer support correspondence	3 years from last contact
Marketing email subscription	Until you unsubscribe, plus 30 days
Analytics data	Up to 26 months
Reviews and Cradle program submissions	Until you ask us to delete them or close your account
Account information	Until you ask us to delete it or close your account

Section 06

How We Protect Your Information

—Encryption in transit (HTTPS / TLS on every page)

—Encryption of payment data by Shopify Payments / Stripe (PCI-DSS compliant)

—Limited internal access — only employees who need the data to do their work can see it

—Strong authentication on internal systems

Section 07

Cookies and Tracking

We use essential cookies (required for the site to work), analytics cookies (to understand site use), and may use advertising cookies (for retargeting and ad measurement). You can manage these through your browser, our cookie banner, or by emailing us. For full details, see our Cookie Policy.

Section 08

Your Rights

Section 09

Children

This website is not directed to children under 13. Manchot does not knowingly collect personal information from any user under 16, regardless of state. If you believe a child has provided us with personal information, email support@manchotsleep.com and we will delete it.

Section 10

International Data Transfers

We are based in the United States. If you visit our site from outside the U.S., your information will be transferred to and processed in the U.S. If you are in the EU/EEA or UK, we rely on standard contractual clauses or other appropriate safeguards where required.

Section 11

Links to Other Sites

Our website may link to third-party sites. Once you leave manchotsleep.com, the privacy policy of that other site applies. We are not responsible for how they handle your information.

Section 12

Changes to This Policy

Manchot may update this Privacy Policy. For material changes, Manchot will post a notice on the website and email customers who have purchased in the prior twelve (12) months at least thirty (30) days before the change takes effect.

Section 13

Contact